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The success of the company depends largely on the trust that customers, shareholders, employees and business partners have in the comdirect group. Among other factors, this trust is based on compliance with legal, supervisory, contractual and internal regulations, as well as the observance of customary market standards and codes of conduct in all business activities (Compliance). The sustainability, effectiveness and independence of the compliance function at comdirect bank (Compliance Office) as well as the responsibilities, rights and obligations of this office are regulated in the compliance policy.

In 2012, comdirect separated its Compliance office from the Legal Services & Data Protection department in organisational terms. The core responsibilities of the Compliance Office include, amongst others, the prevention of money laundering, insider trading and market manipulation. Tip-offs relating to financial crimes are also reported to the Compliance Office. In addition, comdirect bank has set up a web-based whistle blower system enabling customers, employees and third parties to report tip-offs regarding financial crimes.

To prevent outside interests influencing our brokerage services, we expect our employees to be diligent and honest, to act in a professional manner and in accordance with the law, to comply with market standards and in particular to take account of the interests of customers. Our employees are obliged to observe these standards and rules of conduct and receive regular training on Compliance issues.